All products purchased in the online store of DAVANTEL (hereinafter THE COMPANY) may be returned and refunded, provided that the Customer informs THE COMPANY of their intention to return the purchased product(s) within a maximum period of up to 28 calendar days counted from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
- The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product arrives at THE COMPANY’s warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
With the aim of facilitating the return process for Clients and being able to correctly monitor it, THE COMPANY establishes the one established by THE COMPANY as the only return procedure. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
- Inform before 28 calendar days from receipt that the product wants to be returned. The information can be made via mail to [email protected] or using the form below.
- THE COMPANY will inform the customer of the address to which the product must be sent.
- The client must send it through a courier company of his choice. The return must be paid by the customer.
- Inform the courier company used, date and time of return.
The return of the products will give rise to a refund equal to the cost of the returned products less the cost of the return service, if applicable. Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the expenses shipping charges. Returns and partial cancellations will result in partial refunds. THE COMPANY will manage the return order under the same system that was used for payment within a period of 3 days from the confirmation of arrival at the warehouse of the returned order.
If you wish to return a product purchased through our online store, fill out the following form: